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Some details about Peru Travels Online

We at Peru Travels Online are the Peru specialist of the SATO Travels SAC website family and dedicated to providing you with a personalized vacation based on the personal preferences and requirements of our clients. In order to do so we use the following booking process;

 
1. Contact us;
You can contact us by filling out the contact form you can find on every page of the website. Fill out the form with your name, email and phone number if you would prefer to speak to one of our travel representatives. In the comment box you can leave behind any important information for your trip. Furthermore you can also contact us through our toll free number. This number can be reached from Monday to Saturday from 9.00Am till 7.00Pm. We are located in Cusco, Peru GMT -5 hours. In case you would be looking for a last minute trip, please feel free to call us or leave behind a phone number as this gives us the chance to get an itinerary to you quicker.
 
2. Travel Representatives;
On receiving your inquiry, one of our personal travel representatives will be assigned to you and this person will get back to you with some more questions regarding the trip you are looking for. In case the travel representative has all the information he or she will create a proposed itinerary for you based on the information at hand. Our Travel Representatives will contact you from their South America Travels Online email, the official company email.
 
3. Completely Customizable packages;
All our tours are tailor made and therefore almost completely customizable. Therefore once you have received your proposed itinerary, please have a look through this and for any changes, questions or doubts you can get back to your personal travel representative.
 
4. The right package;
Once you have found the right package and are happy with the tours, hotels and other services, you can go ahead with the actual booking process. In order for us to start making the bookings and reservations we would need
 
1. The complete passport information for all passengers (preferably a scanned color copy of the passports)
2. Your international flight details (if available and not booked through us)
3. A deposit payment
 
Your travel representative will send you the right documents to fill this information out. He or she will also provide you with the necessary payment options and instructions for each option.
 
5. Bookings and reservations;
Once we have received the above information and the deposit payment has been confirmed we will send you a receipt as proof of payment and start making all reservations and bookings. These we will have in place (depending on the complexity of the itinerary) in about 5-8 working days. Once all services, flights and hotels have been confirmed we will send you the confirmed itinerary.
 
6. Final payment;
The final balance payment for your trip is due at 60 days before departure. On receiving the final payment we will send you a receipt for this payment.
 
In case you would be booking your trip within the 60 days limit your travel representative will provide you with another deposit and balance payment proposal.
 
7. Final documents;
About two weeks before departure you will be send your Final Travel Document. This document includes all the final details for your upcoming trip such as; pickup times, flight times and bookings, hotel details and off course our 24 hours emergency numbers whilst traveling with us.
 
8. After travel document;
Once you have returned from your vacation, we will send you a feedback form where you are asked a couple of questions. Of course this is absolutely voluntary to fill out and send back to us. We do appreciate all feedback in order to keep improving our services and operations.
 
In case you would be looking for a trip to the amazing South American Continent, please do not hesitate to contact us.